In the competitive landscape of retail and hospitality, choosing the right POS system is crucial for efficient operations and exceptional customer service. Microtrade is proud to offer a diverse range of Point of Sale (POS) systems tailored to meet the unique needs of businesses throughout Australia. Whether you're looking for POS systems in Melbourne, Brisbane, or Sydney, here's why Microtrade should be your first choice for POS solutions.

1. Top-Notch POS Systems for Every City

We understand that each location has its own requirements. That's why we offer specialized POS systems for various cities across Australia:

• POS Systems Melbourne: Our Melbourne-based POS solutions are designed to meet the needs of local businesses with precision and reliability.
• POS Systems Brisbane: Catering to Brisbane's vibrant market, our systems offer robust features and exceptional support.
• POS Systems Sydney: For businesses in Sydney, our POS systems are equipped to handle the fast-paced demands of the city.

2. Specialized POS Solutions for the Hospitality Industry

In the hospitality sector, efficiency and accuracy are paramount. Microtrade provides tailored solutions for:

• Restaurant POS Systems Australia: Our systems are designed to streamline restaurant operations, from order management to inventory tracking.
• Hospitality POS Systems Australia: Comprehensive solutions for hotels, bars, and other hospitality venues, ensuring smooth and efficient service.
• POS Systems for Cafes: Specially crafted to enhance the operations of café businesses, our POS systems make managing orders and inventory simple and efficient.

3. Innovative POS Technology for Modern Businesses

Stay ahead with our advanced POS technology, which includes:

• iPad POS Systems Australia: Sleek and user-friendly, our iPad POS systems are perfect for businesses that value modern technology and ease of use.
• POS Software Australia: Our software solutions integrate seamlessly with hardware to provide a comprehensive point-of-sale experience.
• POS Systems Perth: Tailored to the specific needs of Perth businesses, our systems offer reliable performance and local support.

4. Flexible Solutions for Various Business Types

Whether you're running a café, restaurant, or retail store, Microtrade offers flexible POS systems to suit your needs:

• POS Systems Australia: Our range of POS systems is designed to meet the diverse requirements of businesses across the country.
• Cafe POS Systems: Specifically designed to cater to the needs of cafés, making order processing and management effortless.
• Point of Sale Systems: Our systems are versatile and can be customized to fit different business models and industries.

5. Local Expertise and Exceptional Support

At Microtrade, we pride ourselves on providing local expertise and support:

• POS System Melbourne: Expert support and service for Melbourne-based businesses.
• POS Sydney: Dedicated assistance for Sydney’s dynamic market.
• POS Systems Brisbane: Local knowledge to help Brisbane businesses thrive.

6. Affordable and High-Quality POS Solutions

We believe that top-quality POS systems should be accessible to all businesses. Microtrade offers:

• Best POS System for Cafe Australia: High-quality, affordable solutions tailored specifically for cafés.
• POS Online: Convenient and flexible online POS systems that can be managed from anywhere.

7. Comprehensive POS Services

From hardware to software, Microtrade provides complete POS solutions:

• POS Software Australia: Our software integrates seamlessly with various POS hardware to enhance functionality.
• iPad POS System: Modern and efficient, perfect for businesses looking for a mobile and intuitive POS solution.

Distribution Warehouse Locations in Sydney, Brisbane, Melbourne, Adelaide, Perth & South Coast (NSW)

We ship to all locations within Australia, including: Australian Capital Territory (ACT), Queensland (QLD), New South Wales (NSW), Northern Territory (NT), South Australia (SA), Tasmania (TAS), Western Australia (WA), Victoria (VIC), Adelaide, Albany, Albury, Armidale, Ballina, Blue Mountains, Brisbane, Broome, Bundaberg, Batemans Bay, Byron Bay, Cairns, Canberra, Central Coast, Coffs Harbour, Cooktown, Darwin, Derby, Emerald, Geraldton, Georgetown, Gladstone, Gold Coast, Gosford, Hawkesbury, Hobart, Launceston, Lismore, Maroochydore, Mackay, Melbourne, Moree, Newcastle, Noosa, Nowra, Orange, Penrith, Perth, Port Hedland, Portland, Port Lincoln, Port Macquarie, Rockhampton, Sunshine Coast, Sydney, Taree, Teneriffe, Townsville, Toowoomba, Tweed Heads, Ulladulla, Wagga Wagga, and Wollongong.

• 1,Print self-test page to check the configuration.

• How to print the self-test page from Thermal Printer?                       
• 1) Make sure the Thermal printer loaded paper roll correctly.
• 2) Power OFF the pos printer,Press down【FEED】button and hold on, then power ON the pos printer,wait 2 min, release the 【FEED】Button, the printer will print a self-test page.

• If the printer can print self-test page, that means the POS printer is working, this issue not come from Printer. And also you can check some configuration on the self-test page. That will be more easy to find the issue.

• 2, Troubleshoot the hardware of the POS printer.

• After confirmed the printer itself not problem, then we can check the Communication problem,

• Frist, We can try to change other USB Port to connect with Pos Printer,If your computer can find the new hardware and a thermal printer icon like Below photos. Your printer’s usb communication not issue. Otherwise, you need to change an new USB cable to try.

• 3, Reinstalled the pos printer drivers and check the right port.

• After check above issues, basically, the problem is come from Drivers not installed correct or the port select not correct.You can try to reinstall the drivers, notice when you installed the drivers, you need to check the right usb port. such as below photos.

• If you don’t want to reinstall the driver again, you also can choose the right usb port on the printer driver property to select right port, that also can fixed your issue.

The system has a wide variety of settings to aid in customize the program to you needs. The main area of settings can be found by selecting Manager from the Main Control screen, Then Settings and then General.

Below you will find a brief description of the options on the general setting screen.

In the column marked - Global Settings

Cashier Closing Sales Report

A cashier report is displayed when a cashier logs out. The report can be printed.

Cashier Z‐out

A Z-out is generated each time a cashier logs-out.

Cashier Must Log In Each Sale

For every transaction (sale) a cashier must log into the system.

Must enter Cash paid

When cash is the payment method the cashier must enter the amount tendered.

Must enter Payment type

Before a sale can be completed the payment method must be entered.

Always to cash payment

The system will only display the cash option when a sale is finished.

Always to terms payment

The system will only display the terms option at end of sale.

Show Change Window

The system will display the change screen on each transaction

Show Print Option

The system will display the print option on each transaction. This gives the cashier the option to print a receipt. A receipt can be set to print automatically in the Printer & Equipment window.

Show Club Option

Displays the check box "Club Discount" options in the customer window and Sales Info window.

One Item (qty) Per Line

Each item selected will have its own line. If not selected each same item will increase the current number sold on the same line. (warning: this options is required when using Modifiers or Addons)

Auto Quick Add

Allow new products to be entered into the database with a Quick Add window when the barcode or item# is not found.

Ask For Check #

Will display a prompt to enter a specific check #.

Bad Check Search

When customers pay by check (and select payment type is also selected) a prompt will be displayed indicating the customer has a bad check on file.

Offer Store Credit on Returns

Store credit will be given to customers on negative balance sales. The credit amount will be saved to the customers record. The customer can use the credit on following sales. You must select the customers name to the sale for the system to offer the store credit.

Check Scan for Drivers License

Will scan for driver's license swipes.

Check Scan for Credit Cards

Will scan for credit card swipes.

Print Open Drawer Receipt

Whenever the cash drawer is opened (not a sale), an 'Open Drawer Receipt' will be printed.

Print Payout Receipts

A 'Payout Receipt' will be printed whenever a payment is done.

In the column marked ‐ Local Settings

List Only Open Sales

Displays only open sales. This function can also be selected using the "Open Sales" button in the sales display window on the main screen.

List Only Today's Sales

Display only today's sales, as opposed to all sales.

List Only Cashier Sales

List the sales for a specific cashier. This function can also be selected using the "Cashier Sales" button in the sales display window on the main screen. Specific cashiers need to be selected.

List Only Staff/Waiter Sales

Identify all sales by specific staff/Waiter.

Show Navigate Window

Show or hide the sales navigate window.

Show Cashier Button

Show or hide the cashier button in the navigate window.

Must Select Cashier

A cashier must be logged in to complete a transaction.

Must Select a Staff/Waiter

A salesperson/Waiter must be selected to complete a sale.

On Screen Keyboard

A small keyboard will be displayed for data entry using the mouse or touch screen.

Blind Closing Reports

Cashiers will not be able to view sales totals on the screen when doing z-out or Daily Reconciliation.

Hide Menu Bar

Hides the toolbar. If hidden, bring the menu bar back using the "Hide" icon located on the main screen through the "Options" icon.

Don't Maximize Order Window

The POS window size can be adjusted as opposed to full screen size. Note: Double click to maximize.

Show Alternate Products

This option will list alternate products if the product selected is out of stock.

Show Staff/Waiter

Displays the Salesperson icon at different windows. Can be used if the salesperson and/or cashier are different individuals.

Hide Finish Button

Will hide the F12 'Finish' button.

Sales Screen

(General Retail & Restaurant versions only)

Grey Buttons

Shades all product buttons to grey.

Full Product Description

The product (being sold) description is recorded in the open sales window.

Show Product Pictures

Display pictures of each product on the product buttons if one is available.

Enlarge Buttons Mouse‐over

When selected, the standard 'product' buttons will be enlarged when the mouse arrow goes over them.

On the right hand side of the Settings Screen.

Font Size

This changes the size of the font used in areas like the sales screen – I suggest the you increase this option in small increments only.

Regular Hr/wk

This changes the number of hours for a full week I.E 37.5 or 40

Categories

There is 1 column of categories shown by default. This can be changed to up to 3 columns of categories, for a total of 18 individual categories.

Font

This changes allows you to change the system font.

Use Default Fonts.

As the name implies this options forces the system to use the default fonts.

Product Search

Allows you do select simple or advanced search options.

1^st Day of the Week

This allows you to tell the system the day you week starts. Normal set for payroll purposes but affects all reports dealing with day, week, month ranges. 

In M-POS Point of sale you can set various messages on the receipts to include things Like ABN, Website address, Contact details, you can also include information other information as either header of footer notes.

From the Main Control screen select Manager, then Settings and then Receipt messages. The following image shows the screen that you should be presented with.

The Business name and address in the top left corner is not user modifiable, it is hard coded into the program for licensing purposes so that the software can only be used in one business. To get any changes made to this information you will need to make a written request to sales@microtrade.com.au detailing the reason why you want the details changed and also what the requested changes are. Each request will be reviewed based on the information given.

Include on receipt fields.

These fields are used to adding information to the business name and address. If you wish to add and ABN number for instance you would add it to one of these lines and then tick the check box to the right of the field. The information entered will not appear straight away, you will need to click ok which will close the page and then you will need to reopen it to see the changes you have entered. See below

The other fields are self-explanatory just type the information that you require and select ok to update the information in the program.

If you have the optional pole display on the system you can also set a message to show you customers at the end of each transaction. Type what you require in the pole display fields and it will show on the display you have installed.

PowerPos can create lay-by’s to do so start a transaction in the usual way and when you have the products that the customer wants in the lay-by select finish as you would for a normal transaction. Instead of choosing Cash or credit card like you normally would you select Deposit/Layaway in the payment section.

As soon as you have clicked this option the system will prompt you to select a customer for the lay-by.(see creating customer records if you don’t know how to enter a customer) Either select and existing customer or create a new one. Once you have either made the selection or created a new customer the next screen presented is the lay-pay payment screen.

On this screen you will enter the payment type for the deposit/first payment of the lay-by. Enter the amount the customer is paying in the payment screen as per a normal transaction. Once you have enter the amount and clicked of a receipt will be printed for the customer and the creation of the lay-by is completed.

Making a payment for a Lay-By.

Start from the sales screen as you normally would but instead of selecting products for purchase select Customer in the top left hand corner of the screen.

On the dropdown you can now see an option for Make Payment. If you select this option you will start the process of making a part of full payment against the lay-by

The system will again present you with the select/create customer screen and since you have already created the lay-by you will already have the customer in the system. Select the customer that is making the payment and the system will present you with the Advanced Payment screen.

In the lower right of this screen you have a New Payment option. Select this and you will be shown the Pay Method screen, select the customers payment choice and on the next screen enter the amount the customer is going to be applying against the lay-by, you will now be presented with the print receipt option.

Once you have selected if to print the receipt you will be returned to the Advance Payment screen and in the upper right of the screen you will see a section called unused payments, this should show you the payment the customer has just made. And you will need to apply this payment to the lay-by.

Just to the left of the payment you can see a column named X. and on the left where you can see the layby(s) you can also see a column named X there also

You can select both the payment and the lay-by that it is to be used against by clicking the X column next to the payment and also next to the layby. This will put an X in the column named X so you know which you have selected (clicking again will remove the X if you clicked the incorrect one)

Once you have selected the payment and the layby you can click the button Apply Payment and this will take the amount paid and use it against the lay-by transaction you selected.

Once you clicked the Apply Payments button the transaction will be complete and you will be able to see the payment that has just been made on the lay-by show up on the left under the layby you selected.

I you have accidently applied the payment to the wrong lay-by you can simply click on the payment in the left and you will be presented with the following screen.

Select Yes and the payment will be moved back over to the right in the unused payments area and you can no go through the process again to apply it to the correct lay-by 

The system has the ability to import of export data. This can be useful for doing initial setup or for setting up a second store if you intend to use the same products and pricing.

Save Inventory.

Version 14 has a new feature. You can now save and load data rather than exporting and importing it. To save data you will need to go to Manager from the Main Control Screen. Then Product Control. Using File in the top left corner of the screen you will see an option Save Inventory. Using this option will create a file containing all of your product data.

Load Inventory.

The load inventory feature enters data into the system from a previously completed Save Inventory operation.

Exporting data

There are several options that are used for exporting data. All are accessed by selecting Manager from the Main Control screen, then Products and Product Control. Once on the product control screen the export options can be access from the File option in the top left hand corner of the screen.

Export Inventory XML (for 3^rd party software.)

This option is used to export a copy of the product database in XML form. It is only to be used with other programs that utilize XML files.

Export list.

If you do not have any items displayed on the Product Control screen selecting this option will create a file that ONLY contains the headings of the fields that the database uses. It can be used in conjunction with Excel and other spreadsheet programs to prepare a bulk import sheet that allows you to load the system with products in bulk.

If you select this item after first clicking the Search or the List all buttons the system will then export a spreadsheet that contains the headings as described above but it will also contain the information relating to the products listed on the screen.

If you are going to be using this feature to load your product data in bulk for the first time then I would suggest that before you export the list that you manually enter at least one product so that you can see what the various fields in the list are used for. (See the chapter, Adding a Product)

Export Label Fields.

Selecting this option will create a file that ONLY contains the headings Item Description and Price1. If you have products displayed on the screen then it will also list the data contained in the database for these fields.

Importing Products (older Versions)

Selecting this option allows you to import data from previous versions of the program or you can use it bulk import a product list.

When you select this option a new screen opens.

Importing data is done in 4 steps.

Step 1. Select the version that your data file is from, if importing data from an older version of the software or leave it as 11 if you are importing a product list that you created yourself.

Step 2. Click open and the system will bring up a new navigation screen so that you can located and select the data file (product list) that you intend to import.

Step 3. You will now be able to see that the left column of the screen has been filled in with the headings from the data file (product list) that you are importing.

You should now check the two columns and make sure that the fields on the left hand side match the right. If they do not match (and there is a good possibility that they won’t so make sure you check) you need to make them match. You cannot do anything with the left hand column in this screen all work will be completed in the right hand column.

You can see from the example above that the first row of the column is Code# and this matches on both the left and right column so there is no need to do anything here. In the second row the left column has the field UPC and the right column has Description so this needs to be fixed or the data that was intended for the UPC field will end up in the description field.

Clicking on the right hand field will turn it into a drop down list.

Once it is a drop down list you can click on the down arrow on the right hand side of the box and locate the same name as the column on the left

Once selected the two columns should match.

Continue this process until all the row have the same value on the left and right.

You will note that I have not matched all the fields. Some if the fields on the right now show a -.

This is because there was not a matching entry in the right column I have selected the last item in the list, the “-“

Please note that if you do not match the fields left and right or use the – in the right column the data that you are attempting to enter will go into area’s that it was not intended for, possibly causing unpredictable results.

In this step you are also able to check to see of the data you are entering is going where you expected. Just to the right of where it shows Step 3 are 2 buttons for View right and View left. Clicking these buttons will cause the left column to scroll though the data that you have entered into the sheet that you are importing, allowing you to check to see if things look right.

This is the time to stop and go back to the import sheet and make changes if things are wrong.

Step 4. Click import.

This will take all of the data on the import sheet and enter it as products in the product database. You will be able to watch the number of products read increase as products are entered into the system. 

PowerPos is able to do full or partial refunds, it can also allow you to process with or without a receipt.

From the sales Screen in the lower right hand corner you will see the Returns button. (if you don’t see a Returns button you can create one by following the section of the manual called “How to Change function buttons”

For the purpose of this document I have sold to a customer a video called Avatar. See receipt below.

You can see that the receipt number is number 27. The customer wishes to return the item on the receipt. On the sales screen select the Returns button. And the Returns screen opens.

You can see that there is a section in the lower left hand corner of the screen there is an area that allows you to enter the receipt number. (Please note that the field on this screen is called Invoice #)

Enter the number of the receipt, in this case 27 and click Find.

The system will now display what was purchased on the receipt entered. To work with an item on the receipt click the item and you will be presented with another screen with a choice of issues.

You can see that the new screen has 2 sections, in the upper section the system will put the returned item back into stock and in the lower section items will not be put back into stock.

In this example the customer has decided that they simply do not want the video. So I would select the top button “Does Not Want”.

You will be returned to the previous screen and you will note that the screen has been updated with why the item was returned. It this screen is correct then click ok. If its not correct you can click on the item again (note the system will recognize that your selecting the item for a second time and ask you to confirm quantity.) you can then select the correct option.

Click on OK and the system will return you to the sales screen.

You will note that the sales screen now shows the returned item and a price of Minus the sales amount. Click finish and you can finalize the refund. For this example I have selected Cash as the payment method.

The system also generates a new receipt for the customer.

The refund will also be reflected in your Z-Out at end of day.

How to do a refund. (Without receipt)

From the sales Screen in the lower right hand corner you will see the Returns button. (if you don’t see a Returns button you can create one by following the section of the manual called “How to Change function buttons”

The Customer in this case has lost the receipt and only has the item in hand and wishes to get a refund. On the sales screen select the Returns button. And the Returns screen opens.

You can see that there is a section in the lower right hand corner of the screen there is a button marked No Receipt. Click this button.

The system will now display you list of products and you will need to locate the product being returned in this list. The customer in my case has the video Avatar to return and I can see that its item 7. I am sure you will have a lot more products in your system and that the product being returned will most likely not be in the first screen. To find the product in your system start typing the name of the product in the description field.

Around the edge of the sales Screen there are a series of buttons. PowerPos will automatically set these dependent on choices made on the Setup Starter screen. See below…

You can see in the image above I have highlighted 2 areas in red. The buttons in these areas can be changed to better suit your purposes. Note you can also see that I have highlighted an area in blue, there are some buttons that are needed to operate the system correctly and these CANNOT be changed or for that matter relocated.

To change the buttons you will need to start from the Main Control screen. Select Manager. Then Select Tools and then Arrange Function Buttons. You should now be presented with the image below.

On this screen you can see the buttons on the left next to the category line that can be changed and also the line of buttons that appear at the bottom of the sales screen. You can also see that there are 2 blank lines, these additional lines are only used when Security is enabled and they allow you to setup buttons that are job dependent.

To make a change you simply click a button that you do not need and then select another button from the area in the center of the screen.

For this example we will change the F7 button to an Open Drawer button. To start Click on the F7 Button and the image will disappear.

Then Click the Open Draw button (located on the right hand side of the first row of buttons in the central area).

You can also add buttons like a Discount button. I will do another example that shows how to replace the options button on the left hand side of the screen with a discount button See below…

First remove the “Options” button by clicking on it.

And then locate and click on the Discount button.

Click the tick icon to save your work. When you return to the sales screen you will see that the 2 new buttons appear. See below…

You may have noted when we were searching for the discount button that there was also a Discount 1 and Discount 2 button.

There buttons are new to version 14 and can be used to discount an entire sale by a specified percentage. Please see the document “Changing Price Headings” for information relating to setting the percentages for these 2 buttons. 

This help document is for all POS versions. You may see references to Business, Restaurant, Bookstore, General Retail and Classic Retail versions. That information will only apply to that version. The terms “Products” and “Items” are essentially interchangeable in this document.

Starting the program

Start the program by double clicking on the PowerPos icon.

Until you decide otherwise the setup starter will be the first screen that’s presented to you. . (if you do not wish to see this screen in the future then un-tick the “show this window at startup” checkbox.) Options on this screen will be covered in more detail later in the manual.

The screen image above is from the restaurant version. Other versions may vary. You can close this screen by clicking ok.

The “Setup Starter” window under the Settings menu in the Managers Control window has links to the basic information to get started. Such as adding new products, tax rate, employee names, payment methods, security and selecting a receipt printer. These options will be discussed in more detail later.

The Main window is presented once the “setup starter” screen is closed and can have some or all of the following options.:

Main control – This is the main window of the program and is used to access the sections of the program listed below.

Setup Start – Initially opens at program startup and is used for configuring PowerPos. (can be set so that it doesn’t open).

Sales – opens the Sales window to enter sales transactions.

Open Kitchen Monitor (restaurant only) – opens the kitchen monitor window where kitchen staff can see what needs to be cooked.

Open Bar Monitor (restaurants only) – open the bar monitor where the bar staff can see what needs to be made.

Time Clock – opens the time clock window where employee’s can log in.

Manager – opens the Manager Control window to enter new products, View sales, alter settings, and view reports.

Website – takes you to our website.

Help – opens the help window.

Exit – Closes the program

Stopping the program.

To exit the program select Exit. PowerPos will ask if you wish to do a backup. If you respond No to the backup request then PowerPos will ask you again the next time you exit. If you reply Yes, PowerPos will not ask you again for the rest of the day.